1. Flight Disruptions
  2. American Airlines 787 breaks down at Milan Malpensa, blocking Runway

American Airlines 787 breaks down at Milan Malpensa, blocking Runway

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Eligible for compensation

Checked by Alice Mariscotti-Wyatt

Last updated on 22 April 2026

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Affected airports

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Affected airlines

Disruption overview

Operations at Milan Malpensa Airport were disrupted on 21 April 2026 after American Airlines flight AA207, a Boeing 787-8 due to fly to Miami, suffered a technical fault while taxiing and blocked access to Runway 35R. Departures had to use a slower runway procedure, while delayed outbound flights held gates and created knock-on disruption for arrivals.

Passengers on the grounded aircraft stayed on board while engineers assessed whether it could be restarted or would need towing equipment. Because the problem appears to involve an aircraft issue under the airline's control, passengers whose flights were canceled or delayed by more than 3 hours may be entitled to up to €600 compensation under EC 261.

Passengers affected by this flight disruption may be eligible for compensation of up to €600 under passenger rights regulations.

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Disruption details

An American Airlines Boeing 787-8 broke down while taxiing at Milan Malpensa Airport on 21 April 2026, blocking access to Runway 35R and disrupting operations across the airport. Flight AA207 had been scheduled to leave Milan for Miami, but the aircraft suffered a sudden technical malfunction shortly after push-back and became stuck at a key taxiway intersection.

For passengers, this meant more than a delay to one flight. Because the wide-body jet stopped at a junction that feeds outbound traffic onto the airport's main departure runway, other aircraft couldn't get past it. That quickly slowed the normal flow of departures, and the effects began spreading far beyond the American Airlines service itself.

Air traffic control moved into contingency mode almost immediately. Departing aircraft were told to use a much slower procedure, entering the active runway partway along it, taxiing back toward the threshold, and then turning before takeoff. Every movement took longer than usual, which cut the number of departures the runway could handle and created a growing line of aircraft waiting at the gates.

The operational pressure then rippled through the rest of Milan Malpensa Airport:

  • Delayed outbound flights occupied stands for longer than planned, making it harder to free up gates.

  • Inbound aircraft faced longer taxi times and, in some cases, holding over northern Italy while they waited for parking positions.

  • A technical fault affecting one aircraft started to delay dozens of unrelated flights and disrupt journeys across the wider network.

Passengers on board AA207 remained on the aircraft while American Airlines engineering teams worked to identify the fault and assess how the aircraft could be recovered. If the jet's systems can't be restarted, moving it may require specialist heavy-towing equipment. That would take extra time and could keep access to Runway 35R restricted for several more hours. The flight was eventually canceled, and passengers disembarked.

The incident is a reminder of how exposed a busy airport can be when a large aircraft becomes disabled in the wrong place. A single blockage at a runway access point can slow takeoffs, tie up gates, complicate arrivals, and throw off aircraft turnaround times across an entire terminal area. For travelers, that usually means missed connections, longer waits, and less certainty about when they'll actually get moving.

If you're flying into or out of Milan Malpensa today, it's worth checking your airline's status updates closely and watching for rebooking, gate, or departure time changes. Conditions like this can shift quickly as the airport and airlines try to restore normal operations.

Because this disruption appears to be linked to a technical problem with the aircraft, passengers whose flights were canceled or delayed by more than 3 hours may be entitled to up to €600 compensation under EC 261. Affected passengers may also be entitled to rerouting or a refund, plus care such as food, drinks, and accommodation during a long delay.

Flight disruption is frustrating enough without having to decode the rules while you're still at the airport. If your flight was affected and you're not sure where you stand, you can check for compensation with AirHelp's free flight checker in just 2 minutes.

Know your rights

These are your air passenger rights

When your flight's disrupted, you may be entitled to various forms of care and compensation under EC 261 and other applicable laws.

Up to €600 compensation

Passengers whose flights were canceled or delayed over 3 hours may be entitled to financial compensation ranging up to €600 per person. Check your flight.

Rerouting or refund

If your flight is canceled, your airline must provide an alternative. You may also get a full refund if you no longer wish to travel.

Care and assistance

Your airline must provide food and refreshments if your journey is delayed more than a few hours.

Accommodation

If you are away from home and your journey is delayed overnight, the airline must offer you accommodation and transportation to it.

Communication

Under EC 261 you are entitled to 2 phone calls or emails if your journey is delayed over 1 hour.

This advice is provided to help you if your flight is delayed or canceled. However, the exact care and compensation you are entitled to will depend on your specific circumstances and flight. Always follow the directions of your airline, particularly with regard to check-in and boarding times.

Quick facts

Summary

Disruption

Delay

Cause

Other

Status

Current disruption

Compensation

Could be eligible for up to €600 compensation

Airlines affected

American Airlines

Airports affected

Milano Malpensa Airport

Cities affected

Milan

Countries affected

Italy

Start date

2026-04-21

End date

2026-04-21

Checked by

Alice Mariscotti-Wyatt

Date updated

22 April 2026

What to do if your flight is delayed, canceled, or overbooked

If you're traveling to, from, or within the European Union, here's what you should do when you experience a disruption.

Gather evidence that your flight was delayed, canceled, or overbooked.

Get the airline to provide written confirmation of the disruption and the reason behind it.

Request an alternative flight to your destination — or a refund if you no longer wish to travel.

Make a note of the arrival time at your final destination.

Ask the airline to provide vouchers for meals and refreshments.

Avoid signing documents or accepting offers that may waive your passenger rights.

If an overnight stay is required, ask the airline to provide accommodation.

Save receipts for any additional expenses caused by the disruption.

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